Project Description

Learn to deliver business value by IT services!

This course is for both business and IT managers. The course main goal is to deliver the best IT management practices, and help both IT and business managers create business value by using IT services.

Enroll now and improve your knowledge and skills in:

– develop IT strategy;

– define IT services portfolio;

– provide IT/business analysis,

– create patterns of business activities (PBA)

– develop IT services catalog

– develop Service level agreements (SLAs) between a customer and IT,

– develop OLAs – internal agreements between different IT groups and teams. OLA supports SLA by better integration and collaboration of various IT teams and professionals.

What you’ll learn

  • How align IT services and support to company goals
  • What is Portfolio of IT services
  • Develop a Service catalog structure
  • Develop SLA
  • Develop OLA
  • Develop PBA (Patterns of business analysis)

Please have a look at the courses covered section to get overall ideas that what you will learn.

Courses included with this bundle

Course(s) Outline(s)
ITIL® Orientation Download Outline
ITIL® Practitioner Download Outline
ITIL® Managing Across the Lifecycle Download Outline
ITIL® Planning, Protection & Optimization Download Outline
ITIL® Service Offerings & Agreements Download Outline
ITIL® Service Operation Download Outline
ITIL® Service Transition Download Outline
COBIT 5 Foundation v1.0 Download Outline
ITIL® Foundation Download Outline
ITIL® Continual Service Improvement Download Outline
ITIL® Operational Support & Analysis Download Outline
ITIL® Release, Control & Validation Download Outline
ITIL® Service Design Download Outline
ITIL® Service Strategy Download Outline

Requirements

  • An experience of work in IT department or
  • ITIL Foundation course

Only $19 for complete bundle of IT service Management Courses.

Request to enroll now

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